Terms and Conditions for Man With A Van West Ham
These Terms and Conditions set out the basis on which Man With A Van West Ham provides removals, transport and related van services to customers in the UK. By making a booking, confirming a quotation, or allowing work to commence, the customer agrees to be bound by these terms. They are intended to create a clear understanding of the service, payment expectations, cancellation rights, and the responsibilities of both parties. For the avoidance of doubt, these terms apply to domestic, commercial and one-off van transport bookings, unless a separate written agreement states otherwise.
Booking process begins when the customer requests a quote or service estimate and provides accurate details about the items, access conditions, collection and delivery locations, dates, floors, parking, and any special handling requirements. The man with a van service is priced using the information supplied at the time of booking, and any changes later disclosed may affect the price, schedule, or availability. A booking is not confirmed until it has been accepted by us, and where required, any deposit or advance payment has been received. The customer is responsible for ensuring the details provided are complete and correct. If the booking involves heavy, bulky, fragile, or valuable items, the customer must tell us in advance so that we can assess suitability, resources, and any additional precautions.
We may decline a booking if the item list, access arrangements, or requested timeframe are not suitable for the vehicle, manpower, insurance cover, or legal requirements applicable to the job. A quotation is usually based on the information available at the time and may be revised if the actual service differs materially from what was described. For example, where the customer has underestimated the number of items, requires additional loading time, or changes the destination, the revised scope may lead to a higher charge. Any timing provided is an estimate unless we expressly agree a fixed appointment. While we will use reasonable efforts to attend on time, arrival windows may be affected by traffic, weather, road closures, or prior jobs.
Customers must ensure that someone authorised to approve the move is present at collection and delivery, unless otherwise agreed in writing. If access is restricted, parking is unavailable, or the destination cannot be reached safely, we may charge waiting time, aborted journey costs, or a return fee. We may also refuse to move any item that could put people, property, or the vehicle at risk. This includes items that are excessively heavy without proper notice, hazardous materials, or possessions that are not properly packed. The customer remains responsible for preparing items for transport unless the service agreement includes packing or dismantling as a separate task.
Payments must be made in the manner agreed at the time of booking. Unless stated otherwise, payment is due on completion of the job, although deposits, partial advance payments, or pre-authorisation may be requested for larger or time-sensitive jobs. Accepted payment methods may vary by booking. Any prices quoted are based on the job details provided and are subject to change if additional work is requested or required. Where a quote is given on an hourly basis, time starts when the service begins and continues until the work is completed, including reasonable loading, travel, unloading, and waiting periods where applicable.
If the customer fails to make payment when due, we may suspend further work, retain goods in our custody until payment is received, or charge reasonable administrative costs and lawful interest on overdue sums. The customer agrees not to withhold payment because of a dispute about a separate issue, unless the law allows such withholding. If a booking is made through a third party, the person making the booking remains responsible for payment unless we have agreed in writing to look solely to the third party for settlement. Any promotional prices, discount offers, or fixed-rate deals apply only where the stated conditions are fully met.
Cancellations and amendments must be made as early as possible. If the customer cancels after a booking has been accepted, we may charge a cancellation fee to reflect wasted time, reserved vehicle capacity, staff allocation, and any costs already incurred. The amount charged may depend on how close the cancellation is to the appointment time and whether the job was planned as a same-day, short-notice, or pre-booked service. If the customer requests a change to the date, address, access arrangement, or item list, we may treat this as a new booking or revise the original quotation. If the customer is not available at the agreed time and the job cannot proceed, this may be treated as a late cancellation or failed attendance.
Cancellation rights for consumers will be handled in line with applicable UK consumer law, including any cooling-off rights that may apply to distance or off-premises contracts, subject to lawful exceptions. Where the customer asks us to begin the service during the cancellation period, they may be required to acknowledge that the right to cancel may be limited once the service has started. Businesses and trade customers may be subject to different cancellation rules depending on the written agreement. We reserve the right to cancel or reschedule a booking if necessary due to safety concerns, mechanical issues, staff illness, severe weather, legal restrictions, or events beyond our reasonable control. In such cases, we will aim to give notice and arrange an alternative time where practical.
Liability is limited to the extent permitted by law. We will take reasonable care when handling goods and carrying out the service, but the customer acknowledges that removals and transport involve some risk. We are not responsible for loss or damage caused by items that were poorly packed, already defective, structurally weak, incorrectly declared, or inherently fragile without prior notice. The customer should ensure that fragile or valuable items are clearly identified and protected. Unless expressly agreed in writing, we do not accept responsibility for disconnection of appliances, specialist assembly, software issues, or hidden defects in furniture or property. Any claim for damage must be reported within a reasonable time after delivery and before the items are put into further use, so that the issue can be inspected.
Our total liability for loss or damage arising from a booking will not exceed the amount paid for the specific service in question, except where such limitation is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. The customer is responsible for removing cash, jewellery, documents, passports, medicines, data storage devices, and other highly valuable or personal items before the move unless we have specifically agreed to handle them. If the customer requests that we transport items of special value, they must tell us in advance so that we can consider whether additional precautions or insurance arrangements are appropriate.
Waste regulations apply where the service includes clearance, disposal, or removal of unwanted items. The customer must tell us in advance whether any items are waste, recyclable, reusable, or subject to special disposal rules. We will only remove and dispose of waste in accordance with applicable UK environmental and waste laws, and where required, through licensed facilities or authorised carriers. The customer must not ask us to transport controlled waste, hazardous materials, chemicals, asbestos, clinical waste, tyres, batteries, or other restricted items unless we have expressly agreed in writing and confirmed that lawful disposal arrangements are available.
The customer confirms that any waste handed over for removal is legally owned by them or that they have authority to dispose of it. If waste is mixed with general household goods, contaminated, or includes prohibited materials not disclosed in advance, we may refuse collection, charge additional costs, or leave the items in a safe place if lawful and practical to do so. Where waste transfer documentation, duty of care records, or similar records are required by law, the customer agrees to cooperate and provide accurate information. We reserve the right to stop work if we believe the items presented for removal could breach waste legislation or create an environmental risk.
Customers must ensure that goods are ready for transport at the agreed time and that the premises are safe to access. We are not responsible for delays caused by insufficient parking, blocked access, lift failure, building restrictions, missing keys, inaccurate directions, or unprepared items. If the job requires multiple trips, stair carries, or long carrying distances, additional time and cost may apply. The West Ham van service is provided on the understanding that the customer has disclosed any known difficulties affecting the move. If information is withheld or later found to be inaccurate, we may revise the quote, adjust the schedule, or end the service if continuing would be unreasonable or unsafe.
We may use subcontractors, associate drivers, or replacement vehicles to perform all or part of the service, provided this does not reduce the standard of care we aim to deliver. Any subcontractor acts on our behalf for the purpose of fulfilling the booking, but this does not create a separate contract unless stated otherwise. The customer must not load prohibited goods, dangerous items, or anything requiring special permits unless we have approved it in advance. The customer also agrees not to include items that breach transport laws, road safety rules, or insurance conditions. Where required by law, the customer must provide accurate declarations, identity details, or supporting records relating to the movement of goods.
These terms are intended to be fair and reasonable, and each clause should be interpreted in a way that gives effect to its lawful purpose. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. No failure or delay by us in enforcing a right means that right has been waived. Any variation to these terms must be agreed in writing. The customer’s statutory rights are not affected where they apply under UK law.
Governing law and jurisdiction: these terms, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives the customer the right to bring proceedings elsewhere in the UK. If a dispute arises, both parties should first try to resolve it in good faith and on a prompt basis. Any complaint or disagreement should be raised as soon as possible so that the matter can be reviewed, documented, and, where appropriate, remedied.
Nothing in these Terms and Conditions affects rights that cannot be excluded or restricted by law. Customers are encouraged to read the full terms carefully before confirming a booking so that they understand the responsibilities attaching to the van and man service, the payment structure, and the limitations on liability. By proceeding with the booking, the customer confirms that they have authority to agree to these terms on behalf of themselves and, where applicable, on behalf of any business or household for which the service is arranged.
The provisions above are designed to support a professional, transparent, and lawful service for removals, deliveries, and associated transport work. They apply equally to a one-off collection, a house move, a furniture delivery, or similar assignments handled by Man With A Van West Ham. If a separate written contract is issued for a specific project, that contract will take precedence only to the extent stated in writing.