Man With a Van West Ham Privacy Policy

This Privacy Policy explains how Man With a Van West Ham collects, uses, stores and shares personal data relating to customers and prospective customers in the West Ham area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Man With a Van West Ham to customers in the local area, including quotes, bookings and completed moves or transport services.

Data Controller

For the purposes of data protection laws, Man With a Van West Ham is the data controller for the personal data described in this Privacy Policy. This means that Man With a Van West Ham decides how and why your personal data is processed, subject to applicable law.

Personal Data We Collect

Man With a Van West Ham collects and processes only the personal data that is necessary to provide and manage our services. The types of personal data we may collect include:

Identification and contact details: name, address, service address, postcode, and contact details such as mobile or landline number and any other contact details you choose to provide.

Booking and service information: details of your requested service, collection and delivery addresses, property access information you choose to share, preferred dates and times, and any other instructions related to the move or transport service.

Communication records: information contained in enquiries, quotes, messages and any other communications you send to us, as well as notes we make in the course of handling your enquiry or booking.

Payment-related information: limited payment details necessary to process your payment, such as the date and time of payment, payment method and the amount paid. Card or account details are processed by payment service providers and are not stored by Man With a Van West Ham unless strictly necessary and clearly explained to you.

Technical and usage data: basic technical information automatically collected when you interact with our online presence, such as IP address, device type, general location, and information on how you access and use our website or online forms, where applicable.

How We Collect Personal Data

We collect personal data directly from you when you contact us for a quote, request information, make a booking, use our services, provide feedback, or otherwise communicate with us. We may also collect data indirectly when you use our website or online forms, or where another person books a service on your behalf and provides your details for contact or service purposes.

Lawful Bases for Processing

Man With a Van West Ham processes personal data only where we have a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Contract: We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, arranging and carrying out moves or transport services, and managing your booking.

Legal obligation: We process certain data where necessary to comply with legal and regulatory obligations, such as tax, accounting and record-keeping requirements.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing and improving our services, preventing fraud, handling queries and complaints, and maintaining business records.

Consent: In limited situations, we may rely on your consent, for example for certain types of direct marketing. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services, including processing enquiries, issuing quotes, confirming bookings, planning and carrying out moves or transport services, and communicating with you about your booking.

To manage our relationship with you, including handling questions, comments, feedback, or complaints.

To process payments and maintain financial and administrative records required for our business operations and compliance with legal requirements.

To improve and develop our services, including reviewing service performance, training staff, and enhancing customer experience.

To carry out basic analytics and ensure the security and proper functioning of our website and systems.

To send you service-related information and, where permitted or with your consent, limited information about similar services that may be of interest to you. You may opt out of marketing at any time.

Sharing Your Personal Data

Man With a Van West Ham will not sell your personal data. We may share your data, to the extent necessary, with the following categories of recipients:

Service providers and processors: third parties who provide services to us such as payment processors, IT and hosting providers, communication platforms, and accountancy or administrative support. These third parties act as processors and are only permitted to process your personal data in accordance with our instructions and applicable data protection law.

Business partners or subcontractors: in some cases, we may work with trusted partners or subcontractors to deliver all or part of the requested service. They receive only the data necessary to provide their part of the service and are required to keep it secure and confidential.

Professional advisers: such as accountants or legal advisers, where necessary for the management of our business or the establishment, exercise or defence of legal claims.

Authorities and regulators: where we are required by law or in connection with legal proceedings or investigations, we may share data with law enforcement, regulators or other public authorities.

International Transfers

If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for any transfer of personal data, such as using standard contractual clauses or relying on adequacy regulations, in accordance with data protection law.

Data Retention

Man With a Van West Ham retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we keep basic customer and transaction data for a period required by tax and accounting laws. Enquiry and communication records are retained for a period that allows us to respond to your questions, manage our relationship with you, and demonstrate compliance with our obligations. When personal data is no longer required, we will securely delete or anonymise it.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those who have a business need to know it, using secure systems and keeping our safeguards under regular review. While we take care to protect your data, no system can be completely secure and you should take your own precautions when sharing information.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and limitations:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is processed.

Right to rectification: you can request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: in some circumstances, you can request that your personal data be deleted, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: you can request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised about its accuracy or our use of it.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a commonly used, machine-readable format or transfer it to another controller where technically feasible.

Right to object: you can object to processing based on our legitimate interests and to direct marketing at any time. We will stop processing your data unless we have compelling legitimate grounds that override your interests, rights and freedoms or the processing is for legal claims.

Rights relating to automated decision-making: Man With a Van West Ham does not carry out automated decision-making or profiling that produces legal or similarly significant effects for customers.

Exercising Your Rights

If you wish to exercise any of your rights, or if you have questions or concerns about how we process your personal data, you can contact Man With a Van West Ham using the contact details available on our service or booking materials. We may need to request specific information from you to help us confirm your identity before we can respond. We aim to respond to all valid requests within one month, or as otherwise required by law.

Right to Complain

If you are unhappy with how we handle your personal data, please contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in your country of residence or place of work. In the United Kingdom, this is the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, our practices or legal requirements. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.